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PARTS FEEDBACK & WARRANTY FORM
To our valued customer:
We are always looking for ways to improve our service and your input is greatly appreciated. If you are dissatisfied for any reason with the condition of your shipment, please fill out this form.
Please fill out your contact information below to obtain required return authorization and to have your broken part replaced with an exchange unit. A customer service rep will contact you after receiving this form. All required fields are in
bold
.
First Name:
Last Name:
Company Name :
Phone:
(digits only)
Address :
City :
State :
AL
AK
AZ
AR
CA
CO
CT
DE
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VT
VA
WA
WV
WI
WY
Zip Code :
Email:
(enter valid email address.)
Re-Enter Email:
Contact Method:
Call Me
Email Me
If you are a GBC tech or Authorized Service Rep please also fill out the information below:
Tech Rep # :
PowerHelp Call# :
Your Purchase Order Number:
GBC Order Number:
Date:
(mm-dd-yyyy)
Model Number:
Serial Number:
Manufacturer of Model:
Invoice Number:
Purchase Date :
(mm-dd-yyyy)
Service Date:
(mm-dd-yyyy)
Is there a problem with your shipment?
Yes
No
If yes, please fill in the information below.
WARRANTY STATE :
PART WARRANTY
MACHINE WARRANTY
RETURN REQUESTED OF FAILED WARRANTY PART
OTHER
For return of warranty part(s), please select your current warranty state.
Quantity
Part #
Reason
1.
DEFECTIVE PART RECEIVED (state problem in Explanation)
DAMAGED PART DUE TO PACKAGING
INCORRECT PART # RECEIVED (state part# received in Explanation)
INCORRECT QUANTITY RECEIVED
INCORRECT PART ORDERED
PART NOT NEEDED FOR REPAIR
2.
DEFECTIVE PART RECEIVED (state problem in Explanation)
DAMAGED PART DUE TO PACKAGING
INCORRECT PART # RECEIVED (state part# received in Explanation)
INCORRECT QUANTITY RECEIVED
INCORRECT PART ORDERED
PART NOT NEEDED FOR REPAIR
3.
DEFECTIVE PART RECEIVED (state problem in Explanation)
DAMAGED PART DUE TO PACKAGING
INCORRECT PART # RECEIVED (state part# received in Explanation)
INCORRECT QUANTITY RECEIVED
INCORRECT PART ORDERED
PART NOT NEEDED FOR REPAIR
4.
DEFECTIVE PART RECEIVED (state problem in Explanation)
DAMAGED PART DUE TO PACKAGING
INCORRECT PART # RECEIVED (state part# received in Explanation)
INCORRECT QUANTITY RECEIVED
INCORRECT PART ORDERED
PART NOT NEEDED FOR REPAIR
5.
DEFECTIVE PART RECEIVED (state problem in Explanation)
DAMAGED PART DUE TO PACKAGING
INCORRECT PART # RECEIVED (state part# received in Explanation)
INCORRECT QUANTITY RECEIVED
INCORRECT PART ORDERED
PART NOT NEEDED FOR REPAIR
Reorder this part?
How would you like it shipped?
Yes
No
GROUND
NEXT DAY AIR
2ND DAY AIR
MANDATORY Explanation: Use this section to explain why part doesn't work or why it is defective.
HOME
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BINDING
Supplies
Spines
Covers
Eco-Series
Binders
Tabs
Accessories
Equipment
Punches
Finishers
All-In-Ones
Accessories
Training
Operator and Process
LAMINATING
Supplies
Pouch
Thermal Roll
Pressure Sensitive
School Film
Specialty
SurePrint® Media
Equipment
Pouch Laminators
Roll Laminators
Accessories
Training
Operator and Process
SHRED
Supplies
Bags
Oil
Equipment
Maximum Security
High Security
Moderate Security
Low Security
High Volume Central Production
CUT
Equipment
Trimmers
Cutters
Business Card Slitters
Corner Rounders
MORE
Bookletmakers
Collators & Feeders
Creasers
Drills
Folders
Padding Presses
Letter Openers
Joggers
CUSTOMIZE
Presentation Solutions
Binder Solutions
Media & Container Solutions
Specialty Services
Request a Quote
SERVICE
Service
Request Service
Warranty Registration
Maintenance Agreements
Place Parts Order
Parts Feedback Form
Training
Operator and Process
Downloads
User Manuals
Safety Data Sheets
Parts Lists
Maintenance Agreement Terms and Conditions
ACCO Insurance Certificate